Terms & Conditions (Patients)
These Terms and Conditions apply to the following dental services provided by Fixed Price Dental approved Dentists
Services
We reserve the right to unilaterally amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted to the Fixed Price Dental website.
General
The fixed fee advertised on the Fixed Price Dental approved clinic listing is for each Fixed Price Dental Treatment or any part thereof.
If any of the included treatments for any particular services are not required the cost of the appointment will not be reduced.
The fixed fee will not be altered in relation to the number of teeth present in a patient.
Bitewing x-rays and Panoramic OPG (Full mouth) x-rays may not be required at every visit but may be recommended for all new patients as a baseline recording.
The patient's (or parent/caregiver's) consent will be sought before performing any additional treatment(s) beyond the booked Fixed Price Dental Service. A separate appointment may be required to perform any additional treatment(s).
Dental treatment is unpredictable, if you book in for a particular service and the dentist concludes that you require another service, if this service is out of the scope of the Fixed Price Dental services offered, you will be informed about this and if you choose to go ahead you will be charged at the clinics quoted price. If you decide not to go ahead with the treatment, the appointment will be charged as a $79 consultation.
If the recommended additional treatment is not part of the Fixed Price Dental scope of Services the patient will be referred to a dental practitioner who is suitably qualified to perform that treatment. That refereed dental practitioner will inform the patient of any fees which may be associated with that additional treatment.
For the avoidance of doubt, Fixed Price Dental is not liable for any loss or damage caused by any practitioner, the practitioner holds their own medical indemnity insurance and is liable for any work they have performed on patients.
For more information about whether private health fund rebates may apply to you, please consult your Private Health Insurer.
Fees and Cancellation Policy
If you do not supply all of the information required or do not follow through the complete online booking procedure your booking will not be confirmed and therefore no further action is to be taken by yourself.
If wish to cancel or you FTA (fail to attend) a confirmed booking you must contact the practice to make arrangements to reschedule.
If you are 20 minutes late or more for your appointment, then this is treated as a cancellation.
Payments
All payments are to be made from you directly to the treating Fixed Price Dental approved clinic.
Private Health Insurance
Patients with private health insurance that includes dental extras can use their private health insurance to make a claim on the dental treatments they receive from Fixed Price Dental Approved Dentists.
We have listed in our Terms and Conditions the Dental item codes for that can be claimed by the Fixed Price Dental Dentists from the private health funds. No other item codes can be claimed other than what is listed.
Certain private health funds will pay more than the advertised treatment cost on the Fixed Price Dental website, in this instance the approved Fixed Price Dental clinic will note this amount as a credit on the patient’s clinic file and the patient can use this credit towards any future treatment. In most cases, the private health fund will pay less than the advertised fee on the Fixed Price Dental website, in this instance the patient will need to make up the shortfall or (gap payment). The gap payment will be the difference between the amount the private health fund pays (the dental item codes included in the treatment) and the advertised cost of the Fixed Price Dental treatment. The exact amount that the private health fund pays on dental services depends on the level of the patients cover.
How We Provide the Services
We arrange for third party approved dental clinics to provide the treatments. If for any reason the approved partnering dental clinics needs to defer or cancel a booking, then the providing dental clinic will contact you via phone, email, or SMS to reschedule your appointment on an alternative date/time that suits both parties.
How We Will Communicate With You
We will communicate with you via email or text (SMS) message. By creating a booking, you agree that we may send you email and text messages (SMS) as part of the normal business operation of the services. You can also communicate with us through our Online chat facility (On our website).
Once you have booked and confirmed your initial Fixed Price Dental appointment the partnering dental clinic will be responsible for all further and future communication and appointment bookings.
Fixed Price Treatments and Dental Item Codes
Listed below are each of the treatments available to book on Fixed Price Dental and the item codes they include. Each treatment is restricted to their item codes listed and any treatment required outside of what is listed is not included. When booking you agree and understand the exact inclusions in your booked treatment and if any treatment is required that is outside of the specified scope your treating dentist will inform you and discuss any extra fees this may incur. You have the decision to not proceed with treatment and in this case, you are charged as a $79 consultation fee to the clinic.
Check Up and Clean
Only the following treatments are included (as may be required):
011 Comprehensive oral examination x 1 or;
012 Periodic oral examination x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
037 Panoramic radiograph – per exposure x 1 (if needed)
111 Removal of plaque and/or stain x 1
114 Removal of calculus – first appointment x 1
121 Topical application of remineralisation agents, one treatment x 1
Emergency & Toothache
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2
037 Panoramic radiograph – per exposure x 1
311 Removal of a tooth or part(s) thereof x 1 (if needed)
419 Extirpation of pulp or debridement of root canal(s) x 1 (if needed)
572 Provisional/interim restoration – per tooth x 1 (if needed)
Tooth Filling
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
037 Panoramic radiograph – per exposure x 1 (if needed)
531 Adhesive restoration – one surface – posterior tooth – direct x 1 or;
532 Adhesive restoration – two surfaces – posterior tooth – direct x 1 or;
533 Adhesive restoration – three surfaces – posterior tooth – direct x 1 or;
534 Adhesive restoration – four surfaces – posterior tooth – direct x 1 or;
535 Adhesive restoration – five surfaces – posterior tooth – direct x 1
Dental Crowns
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
613 Full crown – ceramic – indirect x 1
Second fitting appointment
Basic Tooth Extraction
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
311 Removal of a tooth or part(s) thereof x 1
Surgical Tooth Extraction
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
314 Sectional removal of a tooth or part(s) thereof x 1 or;
322 Surgical removal of a tooth or tooth fragment not requiring removal of bone or tooth division x 1 or;
324 Surgical removal of a tooth or tooth fragment requiring bone removal and/or tooth division x 1
Wisdom Tooth Removal
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
022 Intraoral radiograph – per exposure x 2 (if needed)
Anesthesia (if needed)
311 Removal of a tooth or part(s) thereof x 1 or;
314 Sectional removal of a tooth or part(s) thereof x 1 or;
322 Surgical removal of a tooth or tooth fragment not requiring removal of bone or tooth division x 1 or;
324 Surgical removal of a tooth or tooth fragment requiring bone removal and/or tooth division x 1
Stitches (if needed)
Zoom Teeth Whitening
Only the following treatments are included (as may be required):
013 Oral examination – limited x 1
118 Bleaching, external – per tooth x number of teeth